At Peptilabresearchs.com, customer satisfaction is our priority. We accept returns for both defective and non-defective items within 30 days of delivery.

Returns

For Damaged, Defective, or Incorrect Items:

If your item arrives damaged, defective, or misshipped, we offer a full resolution at no additional cost, including shipping. Please contact us immediately for assistance. 

For Quality-Related Issues:

  • Eligible for: Replacement or full refund upon verification of the issue.

For Non-Quality-Related Issues:

  • Eligible for: Refund, subject to a 10% restocking fee and deduction of return shipping charges.

  • Not eligible for: Refund of any fees paid for expedited shipping.  

Return Conditions:

  • Items must be returned unused, in their original packaging, and include all original parts, documents, and accessories.

  • Only products in “NEW” condition are eligible for return. Returns showing signs of use may be rejected.

  • Refunds are processed within 5 business days of receiving and inspecting the returned product and are issued to the original method of payment.

Exchange

To request an exchange, please email us at support@peptilabresearchs.com with your order details. Our team will guide you through the next steps.

Order Cancellation

To cancel an order, please contact us within 2 hours of placing it on our website. Due to our rapid order processing, changes or cancellations are not possible after this window, as the fulfillment process begins shortly after an order is placed. Once we receive your request, our Customer Service team will confirm the order status and inform you whether cancellation is possible. 

We’re Here to Help

If you have any questions or need further assistance, please don’t hesitate to contact us: