Orders & Shipping

Q: WHERE DO YOU SHIP FROM?

We ship our US orders from our warehouse in Colorado

Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

All orders are dispatched within 24 business hours of payment. Typically orders take 1-5 days to arrive depending on your location

Q: DO I GET A TRACKING NUMBER?

Yes, all orders are sent with a tracking number

Q: WHERE DO YOU SHIP TO?

We ship to USA, UK and Australia.

Q: WHAT HAPPENS IF MY ORDER DOESN’T ARRIVE?

In the unlikely case your order doesn’t arrive, we offer a full reship of your order. However, as we ship all US orders from within the country, there is no risk of any customs issues

Q: DO I GET A REFUND IF MY ORDER DOESN'T ARRIVE?
Absolutely – if your order doesn’t arrive or items turn up damaged, we’ll be happy to reship your order, however these instances are very rare as we only ship domestically, and we ship orders in protective packaging and with tracking numbers.
 
Please note that if your tracking number says that your item has been delivered to you, we are unable to send out any reships for missing packages.
Q: ARE PACKAGES SENT SECURELY AND DISCREETLY?

Yes, all packages are sent to ensure the safety and privacy of your order.

Q: DOES YOUR SHIPPING METHOD PROTECT THE PEPTIDES?

Yes, all our peptides are sent lyophilised (freeze-dried) and kept away from direct sunlight, to guarantee the efficacy of the product.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?

For US customers, we accept card payments and ACH payments.

Q: DO YOU OFFER REFUNDS?

In the unlikely event your product doesn’t arrive, we offer a 100% reship of your product, guaranteed. Due to regulations concerning our product sales, returns are not permitted.

Q: CAN I CANCEL MY ORDER?

If your order has not yet been dispatched, you have the option to cancel and receive a full refund.

Product Information

Q: HOW SHOULD I STORE MY PEPTIDES?

Once you have reconstituted your peptides, you should store them in refrigerated conditions. Reconstituted peptides will last a minimum of 4 weeks under these storage conditions

Q: WHAT PURITY ARE YOUR PEPTIDES?

Our peptides are 99%+ purity and free of heavy metals and other contaminants. We only work with the world’s finest manufacturers to guarantee quality, and we 3rd-party-lab test our products regularly to maintain our high standards.